BC is a family-owned group of companies with over a 35 year of experience in the maritime and tourism sector and pioneer in providing ground services for various types of shipping in Spain.
With permanent presence in the main Spanish ports, the group has been building up not only a national, but also an international reputation in the market, as a result of the impeccable work and dedication to excellent service, which is its trademark.
With five quite different areas of business, but all concerning the service sector, BC holding has been active in the growth and development of the cruise industry in Spain.
Looking after their customers’ interests as much, or even more than if they were their own, this empathy and proximity has allowed them to create some of the values most appreciated by their customers, in a complex and diverse market, which increasingly tends towars homogenisation.
BC has earned the following certifications
BC belongs to the following associations:
Quality, environmental & sustainability continuous improvement policy
BC Agency, is an organization dedicated to render Shipping Agency services to passenger ships and cruise lines, as well as touristic, transport and events services for cruise passengers and cruise lines. As such, we have as our most important purpose to provide services that meet in the highest degree the expectations and needs contractually defined with our clients as well as to comply with our own objectives and interests among which those environmental and sustainability goals defined to guarantee a future of excellence, safety and health for the company, our clients and workers.
To achieve our Quality, Environmental and Sustainability objectives, BC AGENCY’s Management considers essential to implement a Quality, Environmental and Sustainability Management System and is committed to provide the necessary resources so that it can perform accordingly. This Management System will define and register all the factors that affect the quality of our services and it will become a useful tool for the optimization of our internal processes, as well as allowing us to value nature, assess the magnitude of the environmental impacts of our activities and services and establish actions to prevent contamination and minimize those environmental impacts considered more significant.
Also, BC Tours assumes an environmental and social commitment to sustainable development pioneering the tourism industry becoming the first tour operator Travelife certified Excellence in Sustainability in Spain.
With the implementation of our Quality, Environment and Sustainability Management System, BC Agency also acquires commitments to: continuous improvement, pollution prevention, impact reduction and sustainable development as well as complying with the all-applicable legal requirements and those related to its environmental aspects and with the International Standards ISO 9001, ISO 14001 and Travelife´s Certification subscribed voluntarily by the company.
With BC Agency’s integration in Alsa group, we assume as our own and they are not mutually exclusive: Alsa’ mission, vision and general objectives as well as a broad continuous improvement methodology OPERATE (4D’s) that is being implemented by our parent company and that we will integrate accordingly in our own system in due time.
BC Agency is committed to forward this Quality, Environment and Sustainability Policy to all the parties concerned (customers, workers, suppliers, port authority and society) and to ensure that it is understood, applied and maintained up to date by all levels of the organization.
Palma, 14 JUNE 2022 (ED04)
BC AGENCY comprises the following companies:
Baleares Consignatarios, S.L.U. (BC)
Baleares Consignatarios Tours, S.L.U. (BCT)
BC Agency is pleased to announce to have been admitted into the EU-funded SUSTOUR project that supports over 600 small and medium-sized tour operators and travel agents from 35 European countries in improving their sustainability performance.
Sustainability is a core value of the tourism experiences that we want to provide for our customers. Therefore, we are happy to participate in this one-year support programme running from mid 2022 to mid 2023 and we commit to using this opportunity and actively improving our sustainability management and performance.
Corporate social responsibility
As in everything we do, we know that the responsibility and ethics are two fundamental pillars; this is reflected in a commitment to our environment, which is part of the philosophy of our company.
We are proud to say that our staff have carried out humanitarian work over the years for: Cursa de la Dona, Osona Foundation, Caritas and AECC.
In addition, as a company, we currently maintain our social commitment at both international and national levels to work with:
Mission and Values
For BC the mission is to facilitate at most all the arrangements for customers, such formal, informal, operational and logistics on the basis of a thorough knowledge of them, playing everything under within environment of confidence, friendly and personalized service.
BC’s philosophy is based on trust, transparency, expertise, strength and commitment to each of our operations, regardless of size in each of our professional area.
The wide variety of officers and unofficers, transactions are as specific as needs may exist. Thus, to value 65 years of experience and the trust of companies, both national and international are our greatest values for our customers.
Undoubtedly, the hallmark of the house is represented by the people linked to BC. A wide range of qualified professionals working within the services sector, located through Spain, Portugal and USA, composes the BC people. Professionals with proven experience, but above all with a positive and proactive attitude, who enjoy their work, knowing that once the requirements of quality are met with reliability and enough quickness, what really matters is the attitude.Our team is what distinguishes BC; in fact, we are not only professionals with experience and competence, but also with a positive attitude towards what surrounds us.